Cancellation, Exchange and Refund Policy
Return Conditions
Allyz is a corporate company that has prioritized customer satisfaction since the day it was founded, always works solution-oriented, is extremely attentive in business life and is aware of the obligations required by ethical rules. If you have a problem with your order or product for any reason, you can easily and quickly contact our support team for a return. You can send your product or products for return within 14 days. Our return transactions are carried out in a safe manner with the information our support team directs you to.
Return Procedures
After we receive the Return Requests and an agreement is reached, you can send your return cargo. The refund fee will be reflected to you later. If you want to send your exchange or return cargo with a non-contracted cargo company, please remember that the shipping fee must be covered by you.
You are responsible for the exchange and return of your orders placed abroad. Products whose labels have been removed, used or damaged so that they cannot be sold again cannot be exchanged or returned.
Frequently Asked Questions about Returns
How can I return the product or products in my order?
If you are not completely satisfied with the product or products you ordered, you can return the products within 14 days from the date you received them.
During the return process, the products must be unused and must have their original packaging and product barcodes. If the products reach us used, worn or washed, we may have to send them back to you. In this case, no refund will be made.
In addition to all returned products, free or promotional products sent as part of the order, if any, must also be returned. (For example; if you want to return 1 product in Buy 3, Pay 2 orders, you must also return the other product that is within the scope of the campaign. Otherwise, your refund will not be made.
Make sure that the package is durable and waterproof. The package is the customer's responsibility until it reaches us.
In cases where the reason for the return is not caused by us, the return shipping fee will be deducted from the refund amount.
Can I exercise my right to return the products I ordered after 14 days?
Allyz Boutique, distance selling contract Accordingly, the consumer is obliged to refund the product prices within 14 days from the date of receipt of the notification stating that the consumer has exercised his right of withdrawal, within the scope of the return conditions. Refund requests exceeding 14 days cannot be processed.
The products I returned were not received, the cargo was returned?
You can return the product you purchased from allyz.com.tr by contacting allyz.com.tr within 14 days from the day you received it from the cargo. If the product does not meet the return conditions, the product can be sent back to your address.
Under what conditions can I return the products in my order?
In order to return the product or products in your order, the following conditions must be met. Otherwise, your return request will not be accepted.
You must make your return within 14 days of receiving your order.
The product or products must not have been used.
The labels of the product or products must be on the product and must be undamaged.
Shoes must never have been worn outside and must not have any traces of dirt or wear.
How Many Days Does It Take to Return?
If you are not fully satisfied with the product or products you ordered, from the date you receive the products 14 You can return it within the same day. Returns are absolutely not possible for orders exceeding this period.
What happens if I cancel/return an order that I benefited from the free shipping campaign?
The free shipping campaign is valid without a basket lower limit, and if the products you purchased after the return are not sufficient to meet the campaign conditions and you return all the products in your order, the free shipping campaign will be canceled and the refund will be made taking into account the cancellation of the campaign.(Your refund will be made by deducting the shipping fee.)
Can I Cancel/Refund an Order If I Benefited from Any Discount Campaign?
Yes, Cancellation and Refund are Possible.
How is the refund process carried out for purchases made with a bank (Debit Card)?
Your refund is made to your account at once. Although the reflection time for your refund amount varies from bank to bank, we would like to warn you, our valued customer, that it may exceed our normal refund period.
Can I get a refund for the payment at the door service fee and shipping fee?
Cash on Delivery service fee and shipping fee cannot be refunded because they are a fee charged by the intermediary cargo company in return for the extra service provided.
Who is Responsible for Return Shipping Costs?
If there is no defect or faulty product in the product originating from our company, the shipping fee will be reflected in the shipments you make via the current codes of the cargo companies we have a contract with. Shipping costs for defective and faulty product shipments belong to our company.
When will I be refunded for the products I return?
After examining the compliance of the products arriving at our warehouse with our return policy, your refund will be made within 15 business days at the latest, according to your payment method, if you made a payment by credit card or if you paid at the door with your credit card, your money will be made to the IBAN number you shared with us.
For credit card refunds, the reflection of the refund on your card may vary depending on your bank. If you still have doubts about your return, please contact our customer service. contact go ahead.
Note : For purchases made by credit card After your refund is made by us, it will be reflected on your card. 3-7 Estimated processing time may occur in business days. (This period may vary depending on your card bank.)
For purchases made with a debit card Your refund will be reflected in your account 7-14 Estimated processing time may occur in business days. (This period may vary depending on your card bank.)
What Should I Do If I Send Wrong and Defective Products?
In case of a defective or wrong product being sent, please return your order with a counter payment. Your refund request will be processed according to your order payment method.
